The Utility Billing Department provides support for water and sewer accounts and offers multiple convenient payment options. Residents can manage services, get account help, and enroll in electronic billing and automatic payments.
Utility Billing Services
Citizens may visit the Utility Billing Department to:
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Set up Water/Sewer Services
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Request assistance with online payments
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Order final meter reads to discontinue water service
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Change the name on an account or open a new account (ID required)
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Ask questions about a water bill or request account history
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Report meter read issues, high usage concerns, or request leak adjustments
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Report interrupted water service for an unknown reason
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Arrange reinstatement if service has been disconnected due to late payment
Services are available in person or by phone through the City of Sault Ste. Marie Utility Billing Office.
Payment Options
Pay in Person
City Hall
225 E. Portage Avenue
Sault Ste. Marie, MI 49783
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Cash, check, or credit card accepted
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After-hours drop box available on the north side of City Hall
Pay by Mail
Mail check payments to the Treasurer’s Office at the address above. Please do not send cash through the mail.
Pay Online
Payments may be made through the City’s online payment portal (see payment link on this page). Convenience fees apply to online transactions.
Pay by Phone
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Automated payment line: 1-844-903-2326
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Customer Service: 906-632-5700
Payment Assistance
Water payment plans are available during financial hardship.
Please call 906-632-5722 to discuss available options and arrangements.
ONLINE PAYMENT OPTIONS:
--> Pay a Bill | Record Search
--> Tax Payments
--> Water Payments
--> To Pay an Invoice
--> Special Assessments
--> Delinquent Personal Property
--> Miscellaneous Payments (Licenses, Permits, Parking Tickets)